3

The Philosophy of Total Quality Management

“TQM is a journey not a destination.”

V. Daniel Hunt

Upon completion of this chapter, you will be able to:

  1. Explain the evolution of total quality management (TQM)
  2. Understand the key principles and key elements of TQM
  3. Explain the core concepts of TQM
  4. Discuss the Total Quality Management Excellence Model (TQMEX)
  5. Understand the differences between TQM and traditional organizations
  6. Identify common barriers to the implementation of TQM, its prerequisites and benefits

Introduction

Total quality management (TQM) is an approach to business that looks critically not only at the products and services a company provides in relation to the process it employs to create them, but also at the workforce, to ensure ...

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