“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
Upon completion of this chapter, you will be able to:
The focus of quality audits shifted from purely procedural adherence toward measurement of the actual effectiveness of the quality management system (QMS) with the upgradation of the ISO 9000 series of standards from the 1994 to the 2000 ...