Total Quality Management, 2nd Edition

18

Quality Audit

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

William A. Foster

Upon completion of this chapter, you will be able to:

1. Explain the standards for planning and performing quality audits
2. Discuss the standards for selecting quality auditors
3. Understand the standards for managing quality audit programmes
4. Identify different categories of audit

Introduction

The focus of quality audits shifted from purely procedural adherence toward measurement of the actual effectiveness of the quality management system (QMS) with the upgradation of the ISO 9000 series of standards from the 1994 to the 2000 ...