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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas R. Conant, Mette Norgaard

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Chapter 3. Use Your Head: The Commitment to Inquiry

Use Your Head: The Commitment to Inquiry

At the age of twenty-three, Roger was hired by Unilever to oversee a hundred people on the packing floor of a factory in North London. Three weeks after he started, the company announced that the site would be closed down the following year.

A few months later, a woman came up and told Roger that she just realized that she had inadvertently "packed her apple" sometime during the last ninety minutes. Roger was faced with a problem: he had a rogue apple somewhere, encased in a 200g pot of face cream, boxed in a carton, wrapped on a tray, packed in a box, and loaded on a pallet, heading for the export ...

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