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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas R. Conant, Mette Norgaard

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Chapter 4. Use Your Heart: The Commitment to Reflection

Use Your Heart: The Commitment to Reflection

Some leaders say, "It's not personal; it's just business." Don't buy it! What these leaders mean is that they believe that to show strength, you need to be tough-minded and tough-hearted. But the opposite is the case. What takes real courage is to make your work intensely personal: to care about your work and about the people you work with. We believe that when you use your heart, you will make better judgments concerning the issue; you will make stronger connections with the other people; and you will develop your personal authority as a leader.

LEAD WITH YOUR HEAD AND YOUR HEART

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