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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas R. Conant, Mette Norgaard

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About the Authors

Douglas Conant was appointed president and chief executive officer of the Campbell Soup Company in 2001. He also was elected a director of the company at that time. Conant is the eleventh leader in this iconic company's 141-year history.

Under Conant's leadership, Campbell has reversed a precipitous decline in market value and employee engagement. The company has made significant investments to improve product quality and packaging, strengthen the effectiveness of its marketing programs, and develop a robust innovation pipeline. Campbell also has improved its financial profile, enhanced its relationships with its customers, and consistently improved its employee engagement through investments in its organization.

Over the past ...

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