CHAPTER 8
Own the Narrative
Stories constitute the single most powerful weapon in a leader’s arsenal.
—Dr. Howard Gardner, professor, Harvard University
It was my job to lie about Agile.
At least, that’s how it felt.
The CIO at a large bank was the proud sponsor of new credit card technology that enjoyed a very successful regional pilot. Now his vision was to scale the success of that technology across the entire North American region, with the help of a big-brand brick-and-mortar retailer. The bank would upgrade the technology, and the retailer would deploy it to hundreds of locations across the United States. Both sides were salivating at an ...
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