Appendix: References
[ Appendix ]
References
Chapter 1
Robert Frost, “The Road Not Taken,” Mountain Interval (New York: Henry Holt, 1916).
Andrew Kucheriavy, “How Customer-Centric Design Is Improving the Insurance Industry,” Forbes, April 17, 2018, https://oreil.ly/8-Ceg.
Indi Young, Mental Models (New York: Rosenfeld Media, 2008).
“Critical Thinking,” Wikipedia, https://oreil.ly/J34r8.
Chapter 2
Sun Tzu, Art of War, trans. Lionel Giles (London: Luzac and Co., 1910).
Dave Gray, Sunni Brown, and James Macanufo, Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers (Sebastopol, CA: O’Reilly, 2010).
Michael Porter, Competitive Advantage (New York: Free Press, 1985).
Tyler Sonnemaker, “Amazon Employees Say They’re Scared to Go to Work, but They’re Not Alone—Here Are 9 Big Companies Facing Worker Criticism Over Their Coronavirus Safety Response,” Business Insider, May 1, 2020, https://oreil.ly/vfuo9.
Emily Guskin, “Hurricane Sandy and Twitter,” Pew Research Center, November 6, 2012, https://oreil.ly/IDOtj.
“New Features Ahead: Google Maps and Waze Apps Better Than Ever,” Google Maps Blog, August 20, 2013, https://oreil.ly/9-3sx.
Douglas Rushkoff, “Does Facebook Really Care About You?” CNN, September 23, 2011, https://oreil.ly/DSJ-k.
Steve Blank, and Bob Dorf, The Startup Owner’s Manual (Hoboken, NJ: Wiley, 2012).
Alexander Osterwalder and Yves Pigneur, Business Model Generation (Hoboken, NJ: Wiley, 2010).
“Metromile and Turo Are Teaming Up to Redefine Auto Insurance,” ...
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