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What Is BPM? by Marvin Wurtzel

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CHAPTER 1INTRODUCTION TO BUSINESS PROCESS MANAGEMENT

INTRODUCTION

In many organizations, businesses, nonprofits, and government agencies, the need for higher productivity, better quality, and speed has caused managers to look for techniques and methods to make improvements. This has prompted organizations to adopt methodologies such as Lean principles, Six Sigma, Lean Six Sigma, and Total Quality Management (TQM). While these techniques have led to significant improvements in some organizations, many others have been unable to sustain the momentum. The underlying problem relates to the disconnect between the execution of their strategy and the day-to-day processes that produce value for customers and returns to stakeholders. The primary reason ...

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