CHAPTER 2WHY DO WE NEED BPM?
THE IMPORTANCE OF BUSINESS PROCESSES
Business processes provide the link between functions in the organization. Processes play a prominent role in the coordination of activities between individual contributors and functional departments. Business processes operate horizontally and vertically along the lines of organization. Therefore, the output of one process becomes an input for another.
The business processes determine the costs of the products or services the organization is selling in the marketplace. It is cheaper to handle repetitive activities by using standard practices. Work can be explained and delegated to people easily and individual cases can be processed more quickly at a lower unit cost when processes ...