CHAPTER 5PROCESS IMPROVEMENT (IMPROVE PHASE TOOLS)

FUNDAMENTAL CONCEPTS OF THE IMPROVE PHASE

When it comes to process improvement, there are many choices in terms of how to approach it. Most organizations adopt a particular methodology and use it for all improvement projects. This is not always the best answer. Process improvement should be approached as toolbox from which to choose the right tool to do the job. This toolbox contains many different tools and requires different levels of skills, training, and understanding. These tools include process mapping and improvement, process reengineering, Six Sigma, and Lean principles. Each has its strengths and weaknesses, determined by the problem to be solved. This chapter provides an overview of ...

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