3 COMMUNITY
For years, Kathy was dealing with a series of family crises. Her colleagues had witnessed her intermittent struggles with her parents’ declining health, as she took family leave and used her paid time off to travel across the country to be with them.
In 2016, months after Kathy had made a career jump at Airbnb, her mother passed. Months later, she got a call that her dad was dying and she returned to her hometown of Syracuse, New York.
Following her father’s funeral, she boarded a plane back home, unaware of the overwhelming gesture of support that would be waiting for her. To her astonishment, not only had her friend come to meet her at the airport, but she had also brought along sixteen other customer service agents—their ...
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