CHAPTER 28Troubleshooting Software Problems

Most programs designed for Windows 7 and 8.1 (and possibly Windows Vista) work with Windows 10. However, not all programs that were designed for Windows XP (or earlier versions of Windows) work with Windows 10. This chapter helps you troubleshoot problems with programs running on Windows 10.

Troubleshooting Installations

Avoid installing utility and security programs unless they're specifically written for Windows 10. (Most basic application programs run fine.) If you can't get an older program to install, or it doesn't work after you install it, check the program manufacturer's website to see if a Windows 10 version is available. Or, use the methods discussed in Chapter 24 to configure settings that might enable the older program to run on Windows 10. Or, consider installing and using Windows XP Mode using Hyper-V to run the application. If these steps fail, you can take some general troubleshooting steps to get the program working properly.

Troubleshooting Programs

Because so many programs are available for Windows, no troubleshooting magic bullets exist that solve all problems. Every program and every ...

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