‘In this organisation there are too many people who lack social and emotional intelligence. This creates a good deal of selfish behaviour and generally a poor working environment. No wonder our turnover levels are so high!’
Director of a large tech organisation
Many of us will be familiar with the notion of ‘emotional intelligence’ which first became popularised by Daniel Goleman’s classic book published in 1995 – Emotional Intelligence: Why it can matter more than IQ. However, it is still the case that too few organisations recognise how important EI actually is. In this chapter we will ...
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