‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’
Maya Angelou, American poet, author and civil rights activist
In this chapter we will explore what contributes to the concept of personal impact and how image management influences the quality of the relationships you develop at work and in life in general. Personal impact contributes towards the impression a person makes when they meet you for the first time and how that initial impression contributes to the quality of any future relationship. It’s about how people ...
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