Consider what you say and improve what you hear: skilful dialogue
‘A dialogue leads to connection, which leads to trust which leads to engagement.’
Seth Godin, author and former Dot.com business executive
We have talked a lot about ‘communication’ already in this book, particularly about the role good communication plays in developing and maintaining relationships. We know that communication is made up of many elements. Below is a comprehensive, but not exhaustive, list of some of the many things we mean when we say we are talking about ‘communication’.
•What is said, what is meant, what it is the listener expects to hear.
•What is ...
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