‘Our director is a magician. She can gather any large group of people with widely differing and opposing views, let them have a freefall discussion but then knows the right time to intervene with a reality check. The review steers people towards realistic outcomes so the group can agree on a way forward, a consensus.’
Describing a Healthcare Director based in Europe
Challenging relationships and conflict are terms that, over the years, have acquired a bad reputation in the workplace. But if instead we call it ‘diplomacy’, ‘relationship management’ or ‘good negotiating skills’, then perhaps you can begin ...
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