1 C. JoyBell: Quoted by C. Joy Bell; 11 Patrick Bird: Adapted from The ARC of Distortion, Patrick Bird https://www.projectsmart.co.uk/communications-management/the-arc-of-distortion.php; 15 Hugh Mackay: Quoted by Hugh Mackay; 29 and 64 Bill Gates: Quoted by Bill Gates; 34 Rahul Guha: Quoted by Rahul Guha; 36 Alexandra Shulman: Quoted by Alexandra Shulman; 41 Joan Chandos Baez: Quoted by Joan Baez; 46 Management Pocketbooks: Dent, F. (2009) The Working Relationships Pocketbook. Copyright (C) Management Pocketbooks. Used by Permission; 56 Pearson Education Limited: Sue Hadfield, Gill Hasson (2009) Bounce: Use the Power ...
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