No person who is not a great sculptor or painter can be an architect. If he is not a
sculptor or painter, he can only be a builder.
——
John Ruskin,
“
True and Beautiful
”
在企业生产中,将角色划分成流程内的不同职责是一种很实用且很流行的做法。这
种划分可以让流程中的每一个步骤都具有价值,每一步都是对整体的贡献,更加直
接,更加清晰。这种工作方式(即“分工”)还提供了附加价值:让每个步骤都具
备可观察性和可衡量性。
有了分工,我们就可以通过
SMART
原则(
Specific
:明确,
Measurable
:可衡量,
Achievable
:可达成,
Relevant
:相关,
Time-bound
:有时限)来陈述这些目标,并
依此实施奖励、惩罚或升职提拔,乃至解雇无法达到客观衡量标准的人。这在某种
程度上应归功于亨利
·
福特,他在
100 ...
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