September 2022
Beginner to intermediate
321 pages
4h 50m
Chinese
Content preview from 语义软件设计
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
业务
｜
137
6.9
定义指标
俗话说，有的放矢，事半功倍。你需要定义一些指标，告诉你在关键利益相关者眼
中你的流程是否成功。在重新设计流程之前，你需要先定义成功的指标。
这些指标可以通过与客户、同事以及高管的对话来确定。以下是一些关键的考虑
因素：
•
看一看现有的记分卡，想一想这些记分卡有没有反映对客户有影响的指标的最
佳方式。你不仅需要使用现有的指标集，还要把它们当成理所当然的考核项。
有些指标是由底层工作人员自下而上提出的，或者是有些人希望展示自己的日
常工作而提出的，对客户来说并没有意义。但你必须考虑这些指标。
•
你需要明确地测量和传达这些指标。光靠文字还不够。你是否需要报告软件正
常运行的时间？这个时长是不是拿挂钟就能测量，因为本来就有很多影响客户
的计划停机时间？测量仅考虑计划停机时间，还是把非计划停机时间也考虑在
内？测量是否仅考虑高优先级的事件？如果你认为系统已启动且运行良好，但
实际上由于防火墙问题导致服务中断两个小时，如果这个时间段内没有任何客
户访问系统，那么这两小时是否应该算作正常运行时间？组织是否要求统计“由
客户引发的”事件，然后将这部分时间排除在外，并庆幸不是自己的原因，你
确定这是你想要的结果吗？这似乎是某种官僚做法，通过重新分类把自己撇干
净。这意味着你错过了通过思考和学习来提高系统弹性的机会。想一想，你给
他们太多自由，导致他们犯错，这真的是他们的错吗？
•
你需要认识到，行为是由指标驱动的。问问自己，你选择的指标是否能够驱动
你想要的行为。在我管理的开发小组中，我禁止大家谈论用户故事点 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.