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How To Manage Conflict in the Organization, Second Edition by Gregg L Carter

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3Resolution of Structural Conflict

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Learning Objectives

By the end of this chapter, you should be able to:

• Define organizational structure.

• Explain the seven basic approaches useful in resolving structural conflict.

• Specify at least one advantage of each resolution approach.

• Specify at least one disadvantage of each resolution approach.

INTRODUCTION

In Chapters 1 and 2, we defined terms, developed models, and categorized conflict into various types. We are now ready to explore conflict resolution methods more fully, indicating those situations in which the approaches will be most useful. In this chapter, we will examine the resolution of ...

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