book

How to Train Employees

Name: How to Train Employees
Author: Bobette H Williamson
ISBN: 9780761214571

by Bobette H Williamson

September 2007

Intermediate to advanced

214 pages

6h 2m

English

AMA Self-Study

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Cover Page
Title Page
Copyright Page
Contents
About This Course
How to Take This Course
Introduction
Pre-Test
1 Training for a Changing Workplace
IntroductionTraining ProcessCourse PreviewCosts and Benefits of TrainingTraining Roles and ResponsibilitiesSenior ManagersMid-Level ManagersSupervisors and Team LeadersLearnersTrainersRecapReview Questions
2 Understanding the Adult Learning Process
IntroductionCharacteristics of Adult Learners1. Adults Bring a Lot to the Table2. Adults Are Self-Directing3. Adults Want Practical, Relevant TrainingThe Learning ProcessCategories of LearningLearning Styles and Sensory Input PreferencesTraining Practices that Facilitate LearningCreate a Supportive EnvironmentEmphasize the Personal Benefits of TrainingTeach Learners How to LearnMeet Individual Learning NeedsGive Timely Feedback on Practice Exercises and TestsBarriers to LearningCreate Your Own Training ProgramRecapReview Questions

3 Assessing Training Needs
IntroductionWhat Is a Training Needs Assessment?Can Training Change Attitudes?Pros and Cons of Needs AssessmentsSteps in Conducting a Needs AssessmentStep 1. Define Needs Assessment PurposeStep 2. Collect Needs Assessment InformationObserving and ListeningInterviewingReviewing Organizational RecordsConducting a SurveyTestingChoosing a Data Collection MethodStep 3. Analyze the InformationRemedies for Human Performance ProblemsWho Should Receive Training?Selecting Interventions that Add ValueStep 4. Make Recommendations Based on the AnalysisFeedback to Senior ManagementFeedback to EmployeesCreate Your Own Training ProgramRecapReview Questions
4 Designing Training
IntroductionDefining Program Learning ObjectivesAnalyze the Job TaskObserve Experienced Workers Using the SkillsInterview a Person Who Has Mastered the SkillStudy the SubjectWriting Learning ObjectivesStyles of Writing Behavioral ObjectivesCharacteristics of Well-Written ObjectivesConsider Participant Learning AbilitiesVerifying Learning ObjectivesMaking a Topic OutlineSequencing TopicsDeveloping Your Topic OutlineComponents of a Lesson1. Prepare Learners2. Present Subject Matter3. Personalize Learning4. Plan for Learning TransferConstructing a Lesson PlanAllocating Time to TopicsEvaluating Learner AchievementReview the Lesson Plan for Training EffectivenessCreate Your Own Training ProgramRecapReview Questions
5 Using Training Methods and Media Effectively
IntroductionInstructor-Led Classroom MethodsLecturesQuestioningWritten ExercisesSmall Group DiscussionCase StudiesRole PlayingBehavior ModelingGamesSimulationsOn-the-Job TrainingE-LearningWhen to Use E-LearningBlended LearningTypes of Training MediaBoards and ChartsSlide PresentationsMaking Quality VisualsHandouts and Print MaterialsJob AidsVideos/DVDsElectronic MultimediaAudio MaterialsPropsCreate Your Own Training ProgramRecapReview Questions
6 Delivering Training
IntroductionAdministering TrainingDetermining Class Size and CompositionObtaining Background about the LearnersArranging for Facilities and EquipmentAnnouncing and Confirming the TrainingCreating a Check List for Administrative DetailsPrepare Yourself for Your Training RoleKnow the Program ContentBuild Your Training ConfidencePlan for Training EmergenciesGetting Off to a Good StartArrive EarlyIntroductory Program ActivitiesFacilitating TrainingPresentation SkillsChoose Your Language CarefullyMotivate Through ExampleMonitor Feedback ContinuallyKeep the Program on ScheduleLeading Q & A SessionsTransferring Learning to the WorkplaceConducting Skill Practice ExercisesSkill Application ContractsPeer Support GroupsSupervisory Involvement and CoachingReinforcing the Desired BehaviorsEnding on a High NoteCreate Your Own Training ProgramRecapReview Questions
7 Evaluating Training
IntroductionBuilding the Foundation for EvaluationTypes of EvaluationLevel I. Reaction and Planned ActionLevel II. LearningLevel III. Job Application (Behavior)Level IV. Business ResultsLevel V. Return on Investment (ROI)Level VI. Intangible BenefitsIsolating TrainingDetermining What to EvaluateWho Should Conduct the EvaluationMeasuring Learners’ Growth in Knowledge and SkillsPerformance TestsWritten TestsValidity and ReliabilityShare Test Results with LearnersEvaluating Training Design, Delivery, and ApplicationEvaluating During DevelopmentEvaluating During TrainingEnd-of-Training EvaluationsSurveying Learners’ On-the-Job Application of TrainingUsing Evaluation for Training ImprovementCreate Your Own Training ProgramRecapReview Questions
8 Locating and Selecting Training Resources
IntroductionInternal Training ResourcesCoordinating with Training StaffBuilding a Training TeamLearners as ResourcesUsing Efficiency-Boosting TechnologyExternal Training ResourcesOff-the-Shelf Materials and CoursesTraining ConsultantsVendorsPublic SeminarsAcademic Institutions and Public LibrariesProfessional and Trade AssociationsSelecting ResourcesChecking QualificationsDeveloping an AgreementCreate Your Own Training ProgramRecapReview Questions
9 Adhering to the Highest Standards of Ethics and Professionalism
IntroductionEthics in Training and BusinessProtecting Confidential InformationAvoiding Conflicts of InterestUsing Company Resources for Personal BenefitDoing Business InternationallyObeying Laws and RegulationsMaking Ethical DecisionsRespecting Intellectual PropertyCopyright ProtectionPrinciples of AttributionAdhering to the Highest Standards of ProfessionalismBecoming a Continuous LearnerMaintaining Respectful Relationships with OthersCreate Your Own Training ProgramRecapReview Questions
Key Terms
Bibliography
Training Resources
Post-Test
Index

Overview

Assess, design, deliver, and evaluate training that is right for every employee.

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