101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges

CHAPTER 4Performance Transgressions

Performance transgressions occur when employees fail to meet established production or output guidelines. Underperforming salespeople, analysts with excessive error rates in their calculations, and customer service representatives with an inordinate amount of complaints all fall under this category.

Unlike behavior and conduct infractions (like theft and embezzlement), which may justify immediate termination for a first offense, performance transgressions usually require that you, the employer, accord your workers with workplace due process in the form of written warnings and decision-making leaves or unpaid suspensions, as outlined in your company’s policy manual and in accordance with your organization’s ...