A model is presented that illustrates the influence that emotional engagement has on engaged employees’
performance
Resources
Handout 30.1
Presentation
• Begin the activity by explaining to participants that:
— Employee engagement is really more emotion than anything else.
— Employees often already have the skills, knowledge, experience, and ability to perform their jobs in an
engaged manner.
— The difference between just meeting the basic requirements and performing at a high level of
excellence is often a matter of the emotional engagement that an employ ...
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