August 2009
Beginner
252 pages
6h 2m
English
Content preview from 97 Things Every Project Manager Should Know
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 11. Save Money on Your Issues
OUR COMPANY WAS USING TRAINING SOFTWARE that was five upgrades behind. We reached the point where it was so out of date that the vendor would no longer support it. Our project consisted of working with the vendor to upgrade our training software to the latest release, and then to train our users to use the newest version.
We developed two statements of work, one that outlined the user training agreement and one that delineated a "not-to-exceed" cost for applying the upgrades to our old training software. After obtaining a copy of our data, the vendor began the process of remotely developing and testing the scripts[6] necessary to begin converting the data and applying the first of the upgrades.
Once the scripts passed vendor testing, they were migrated to our development environment where we performed user tests. This process was repeated as we added each of the five subsequent upgrades. While doing testing, we would document any issues that we encountered, then we retested those issues once the vendor had rewritten and retested their original scripts.
While working through each of the upgrades, the vendor's hours, multiplied by the billing rate established in the statement of work, were tracked against the "not-to-exceed" budget. As we progressed through the upgrades, we discovered bugs in the application upgrades themselves that ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.