July 2008
Intermediate to advanced
320 pages
6h 52m
English
book
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
by Rajesh K. Tyagi, Praveen Gupta
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Chapter 8. Collaboration
Collaboration is defined as a partnership with service value chain partners. Collaboration could be downstream, often described as with suppliers or service chain partners, or it could be upstream, often described as with alliance partners. Collaboration could also be internal, often among various business functions, or external, often among various business entities. Consider a service chain similar to a typical supply chain for a product. The (supply) service chain includes end consumers, as they contribute toward the revenue of the whole value chain. Various collaborators (that is, partners) provide value to end consumers. Often this value is intangible and hard to define in the service environment.
As service chains ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.