July 2008
Intermediate to advanced
320 pages
6h 52m
English
book
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
by Rajesh K. Tyagi, Praveen Gupta
Content preview from A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance ImprovementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Foreword by Dean Spitzer, Ph.D.
The book that you are about to read, Service Scorecard: Creating Value Through Sustained Performance Improvement, represents an important contribution to the literature on performance measurement of services organization. As you know, service has become, by far, the dominant sector in the world economy. But, as you also know, services organizations are often very frustrating to deal with, both to work for and to do business with. We all have our favorite stories of services snafus. On the high end, there are some very effective organizations, but in general the quality of services is remarkable for its deficiencies and inconsistencies. The services exemplars invariably have better measurement systems.
In my recent ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.