FOREWORD

By Courtney Kissler

My journey started in the summer of 2011. I was working at Nordstrom and we had made a strategic decision to focus on digital as the growth engine. Up until that point, our IT organization was optimized for cost; I shared in my DevOps Enterprise Summit 2014 presentation that one of my “aha” moments was the shift to optimizing for speed. I made a lot of mistakes along the way and wish I had access to the information in this book back then. Common traps were stepped in—like trying a top-down mandate to adopt Agile, thinking it was one size fits all, not focusing on measurement (or the right things to measure), leadership behavior not changing, and treating the transformation like a program instead of creating a learning ...

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