CHAPTER 3

MEASURING AND CHANGING CULTURE

It is practically a truism in DevOps circles that culture is of huge importance. However, culture is intangible; there exist many definitions and models of culture. Our challenge was to find a model of culture that was well-defined in the scientific literature, could be measured effectively, and would have predictive power in our domain. Not only did we achieve these objectives, we also discovered that it is possible to influence and improve culture by implementing DevOps practices.

MODELING AND MEASURING CULTURE

There are many approaches to modeling culture in the literature. You can choose to look at national culture—for example, what country one belongs to. You may also talk about what organizational ...

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