What Is Emotional Competence?
Imagine that you come to work on a Monday morning, and you sit at your desk to begin the workday. You noticed after opening your e-mails that a request from the Human Resource Department appears asking for extensive details concerning your six employees’ vacation schedules for the coming summer months. Another e-mail from Accounts Receivable demands that you provide documentation covering the training that your department received last month justifying the payment to an internal trainer who conducted the training sessions. Just then, a co-worker stops by to mention that you have an important meeting that starts in 10 minutes, and you realize that you have forgotten to read the memos ...
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