Achieving Success as a 21st Century Manager

Index

accuracy, 13, 33

achievement cultures, 117–118

action learning, 11–14

Adkins, J. A., 172

affect, 95, 96

ALAPA learning process model, 11–12

Ambady, N., 108

anchoring and adjustment, 69

anticipatory socialization, 133, 134, 137, 143–145

Anxiety and Stress Management (Powell and Enright), 171–172

Armstrong, M., 10–11

Ashforth, B. E., 137

Ashkanasy, N., 175

assimilation, 133, 146

AT&T, 48

attraction–selection–attrition (ASA) framework, 149

availability heuristic, 68

base rate fallacy, 74

Bass, B. M., 8–9

behavioral coping, 165

behavioral strains, 167

biases and errors, 76–77

Big Five Personality, 106, 107

Blanchard, K. H., 31

Blue Cross Blue Shield of Tennessee, 170

breadth, 13

buffering factor, 168

burnout, 130, 167

cardiovascular disease, ...