I wish to thank the following people, without whom none of this would have been possible.
My clients, users and customers, for allowing me to learn and improve by serving them.
My managers and leaders, for trusting me with opportunities that made me grow.
My peers, for challenging my habits and making me continually assess and improve my deliverables.
My manuscript reviewers: James Ruskin, Network Administrator; IT Governance Ltd and Mart Rovers, President; InterProm USA for their insightful and constructive guidance.
My editors, proofreaders, publishing, marketing and other associates at IT Governance Publishing, for their patience and tireless support, especially Vicki Utting.
My teachers and mentors, for their tolerance of ...