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Chapter 1: All Together Now
Chapter 2: One Big, Happy Family
Chapter 3: Who Wants to Support this Service?
Chapter 4: The Abandoned Service
Chapter 5: Don’t Confuse me with the Details
Chapter 6: Voices in the Night
Chapter 7: When Capacity isn’t Enough
Chapter 8: Coffee Talk
Chapter 9: Just Sit There and Take It
Chapter 10: Once More Unto the Breach, My Friend?
Chapter 11: Reprimand by Remote Control
Chapter 12: Success Feels Good
Chapter 13: No Plan Survives Contact with Reality
Chapter 14: Things are Rarely what they Seem