Part One


MANAGEMENT BEGINS WITH YOU—who you are as a person.

It begins with you because what you think and feel, the beliefs and values that drive your actions, matter to the people you must influence.

Each day people examine your every word and action to uncover your intentions and motives. They want to know whether they can trust you. How hard they work, their level of personal commitment, their willingness to accept your influence will hang largely on the competence and character they see in you. And their perceptions will determine the answer to this fundamental question every manager must ask: am I someone who can influence others to produce the results we need?

The chapters in part I will help you find the answer. They ...

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