Being the Boss, with a New Preface

NOTES

Introduction

1. See, for example, Patrick Barwise and Sean Meehan, “So You Think You're a Good Listener,” Harvard Business Review, April 2008, 22–25; and Daniel Goleman, Emotional Intelligence (New York: Bantam Books, 1995).

2. Unless otherwise indicated, all quotations are taken from interviews conducted by Linda A. Hill in her research on how managers learn to manage and lead.

Chapter 1

1. See, for example, John P. Kotter, The General Managers (New York: Free Press, 1982); Henry Mintzberg, Managing (San Francisco: Berrett-Koehler, 2009), 19–25; Henry Mintzberg, The Nature of Managerial Work (New York: Harper & Row, 1973); Leonard Sayles, Leadership: Managing in Real Organizations (New York: McGraw-Hill, 1989); and Rosemary Stewart, ...