Chapter 8. The Role and Impact of Culture


The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.

 --Edgar Schein

We started this section by addressing the human dynamics of commitment and resistance. In the previous chapter, we explored the role and impact of mindset and saw how it is key to optimizing human performance and establishing a person's readiness to change. In this chapter, we explore culture—an often elusive component of transformation—from the perspective of how it can unleash (or stifle) human potential and performance. We address different types of cultures and explore the fundamentals ...

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