July 2016
Beginner
208 pages
2h 58m
English
Content preview from Body Language
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13 Dealing With Conflict, Aggression, and Confrontation
“For good ideas and true innovation, you need human interaction, conflict, argument, debate.”
Margaret Heffernan
Conflict. Aggression. Confrontation. For many, these are words of dread, while for others, they are the breakfast of champions.
Before going any further, let’s do a little spot check.
- Do you accept that conflict, change, and arguments are a natural part of life?
- Do you seek to find peaceful solutions to disagreements?
If you answered yes to the above questions, congratulations. I trust your behaviour reflects respect for others and the desire to build rapport in your quest to produce mutually satisfying results. (For more about rapport building, go to Chapter 3.)
On the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.