13 Dealing With Conflict, Aggression, and Confrontation

“For good ideas and true innovation, you need human interaction, conflict, argument, debate.”

Margaret Heffernan

Conflict. Aggression. Confrontation. For many, these are words of dread, while for others, they are the breakfast of champions.

Before going any further, let’s do a little spot check.

  • Do you accept that conflict, change, and arguments are a natural part of life?
  • Do you seek to find peaceful solutions to disagreements?

If you answered yes to the above questions, congratulations. I trust your behaviour reflects respect for others and the desire to build rapport in your quest to produce mutually satisfying results. (For more about rapport building, go to Chapter 3.)

On the ...

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