Business Analysis Techniques, 3rd Edition

4 BUSINESS PROCESS IMPROVEMENT

INTRODUCTION

This service in the BASF involves researching, analysing and defining current and proposed business processes, and applying gap analysis to identify actions required to implement the revised processes.

Some early approaches to business analysis involved analysing and documenting the existing situation and then adding in additional requirements that would solve current problems. However, this view of business analysis often gave rise to incremental improvement but did not take account of broader stakeholder visions for the business system. A particular risk was that, by using the existing processes as a starting point, any inherent defects in the design of the system might be perpetuated into the ...