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Table of Contents
Part One: Introducing ICT Strategy
Chapter 1: Defining Information and Communication Technology Infrastructure
ICT and Business Intelligence
ICT Value Management
Business-Driven Infrastructure Design
ICT Infrastructure Defined
Chapter 2: Introductory Business and Technology Strategy Concepts
Introduction to Business and Technology Strategy
Budgeting Technology Expenditures
Chapter 3: Why Build an ICT Infrastructure to Support Business Processes?
Reasons to Build an ICT Infrastructure
Business Processes in an Organizational Context
Organizations, Supply Chains, Value Chains, and Processes
A Summary: What Is a Process?
Part Two: Understanding How ICT Produces Value
Chapter 4: Understanding Your Organization and Its Competitive Environment
Organizational Value Propositions
Value Search Models: Internal and External Analysis
Value Models: Environmental Scanning
Chapter 5: Process Improvement or Innovation?
Improvement versus Innovation
Determining a Starting Point
ICT as an Enabler
Summary of Enablers of Process Change
Chapter 6: Measuring the Business Value of ICT
Technology Justification Models
Part Three: Best Practices
Chapter 7: Best Practices for Documenting ...