Chapter 11. End-User Support and Productivity
Let's assume that you have decided to engage in BI and would prefer to set your end users and overall effort on the proper course from the beginning. Let's also assume that you have a documented and agreed-to plan with supporting justification. And let's just “go crazy” here and also assume that you have a POC in mind and a set of users who have a firm belief that the proposed solution can be of significant benefit.
We have a clear purpose, a set of willing participants, and a measurable result in mind. What more could we want? We need a support plan and a means to measure and ensure that maximum productivity is achieved. One thing we have to assume right from the start is that no matter how confident ...
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