Business Process Management: Profiting From Process

Chapter 10. Discovering the Context for Business Change

In This Chapter Overall Tricks and Traps for the Business Context Phase 259 Validating the Mission 260 Analyzing the Business Drivers 262 Classifying Stakeholder Types 264 Documenting Current Interactions and Health 266 Documenting Principles and Values 268 Envisioning the Future and Setting Expectations 270 Producing Key Performance Indicators and Targets 271 Determining Critical Success Factors 273

The first two phases of the Process Management Framework—Business Context and Architect and Align—set the stage for understanding the who, what, when, where, why, and how of a business, so that the management team can prioritize, select, and complete projects throughout the remaining phases. The ...