Business Process Management: Profiting From Process

Chapter 15. Developing Capability for the Renewed Process

In This Chapter Overall Tricks and Traps for the Develop Phase 343 Building Physical Infrastructures 344 Providing Human Core Capabilities 345 Building Computing Infrastructure 346 Developing Processes, Procedures, and Rules 347 Redefining Jobs 348 Designing Organizational Changes 350 Updating Human Resources Policies 352 Developing/Integrating Technology and Systems 354 Developing Training Capability 355

During the Develop phase, an organization develops and constructs all the components of the solution in detail and builds or changes all the supporting mechanisms that provide capability.

The Develop phase consists of nine steps:

1.	Build physical infrastructures.
2.	Provide human core capabilities. ...