Preface

As the title suggests, this book is about analytical business process modeling and design. It is the result of several years of teaching a business process design and simulation course at the undergraduate and the MBA levels in the Leeds School of Business at the University of Colorado at Boulder. We have also drawn from one of the author’s experiences delivering a simulation course in the Industrial Engineering and Management program at Lund University in Sweden.

The main motivation for writing this textbook stems from our struggle to find a book that approaches business process design from a broad, quantitative modeling perspective. The main objective with this book is thus to provide students with a comprehensive understanding of ...

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