Business Process Modeling, Simulation and Design

Contents

Preface

chapter 1 Introduction to Business Process Design

1.1 What Is a Business Process?

1.1.1 Process Types and Hierarchies

1.1.2 Determinants of the Process Architecture

1.1.3 Workflow Management Systems

1.2 The Essence of Business Process Design

1.2.1 Incremental Process Improvement and Process Design

1.2.2 An Illustrative Example

1.3 Business Process Design, Overall Business Performance, and Strategy

1.4 Why Do Inefficient and Ineffective Business Processes Exist?

1.5 Summary

1.6 References

1.7 Discussion Questions and Exercises

chapter 2 Process Management and Process-Oriented Improvement Programs

2.1 Process Management and the Power of Adopting a Process View

2.1.1 Phase I: Initialization

2.1.2 Phase II: Definition

2.1.3 Phase ...