March 2022
Intermediate to advanced
400 pages
10h 10m
English
Content preview from Cloud Computing, 2nd Edition
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Know Your Service-Level Agreement (SLA)
When you contract with a cloud-solution provider, part of your contract will contain the service-level agreement (SLA) that defines the levels of service the provider must meet, costs, performance metrics, as well as remedies and penalties for the vendor railing to meet objectives. SLAs include several common components:
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Agreement goals and objectives
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Services provided and services not provided
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System uptime, normally expressed as a percentage, such as 99.9 percent
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The provider’s run-time monitoring capabilities and event notification
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Pricing, to include the provider’s billing policy for various types of resource use (such as CPUs, disk space, and databases)
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The provider’s technical-support ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.