March 2022
Intermediate to advanced
400 pages
10h 10m
English
Content preview from Cloud Computing, 2nd Edition
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Determine the Technical Support and Help-Desk Procedures
Depending on the solutions it places within the cloud, a company may have a variety of help desk–based support requirements. For most SaaS solutions, the cloud-solution provider will provide software help desk user support. Likewise, for PaaS or IaaS solutions, however, the company may provide more advanced technical support. Often, there will be shared support responsibilities. In any case, an IT manager should ensure that the support specifics are defined within the SLA. Such support specifics should clearly define the hours of support, levels of escalation, as well as pricing for support.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.