March 2022
Intermediate to advanced
400 pages
10h 10m
English
To improve your cloud management, you should consider adopting a framework, such as Information Technology Infrastructure Library (ITIL) (or ITSM: IT Service Management) that describes and provides a baseline for information-technology processes, procedures, operations, and services. Common ITIL procedures and processes include the following:
Service Strategy: Aligns your business strategy to your IT operations and services, with a focus on custom service and delivery
Service Design: Examines the services a business provides and how to best design and implement them
Service Transition: Examines changing existing or introducing new services
Service Operation: ...
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