Beware of Vendor Lock-In
Relationships can go bad—even the relationship with a cloud-solution provider. The agreement you sign with a cloud provider should provide exit procedures your company should follow should the provider fail to meet agreed service levels or should breach any other aspect of the agreement.
That said, an IT manager must be able to control his or her company’s data. In a worst-case scenario, the manager should be able to export all the data, ideally to a form that another provider can import. Managers may want to test that capability before a problem arises.
Vendor lock-in occurs when a provider does not support data export and when the provider may provide a service unavailable through others. The customer is “locked in” ...
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