CMMI® for Services: Guidelines for Superior Service, Second Edition
by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
Appendix A. References
Ahern 2005 Ahern, Dennis M.; Armstrong, Jim; Clouse, Aaron; Ferguson, Jack R.; Hayes, Will; & Nidiffer, Kenneth E. CMMI SCAMPI Distilled: Appraisals for Process Improvement. Boston: Addison-Wesley, 2005.
Ahern 2008 Ahern, Dennis M.; Clouse, Aaron; & Turner, Richard. CMMI Distilled: A Practical Introduction to Integrated Process Improvement, Third Edition. Boston: Addison-Wesley, 2008.
Beck 2001 Beck, Kent, et al. Manifesto for Agile Software Development. 2001. agilemanifesto.org/.
Chrissis 2011 Chrissis, Mary Beth; Konrad, Mike; & Shrum, Sandy. CMMI: Guidelines for Process Integration and Product Improvement, Third Edition. Boston: Addison-Wesley, 2011.
Crosby 1979 Crosby, Philip B. Quality Is Free: The Art of Making Quality ...
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