March 2011
Intermediate to advanced
800 pages
18h 57m
English
book
CMMI® for Services: Guidelines for Superior Service, Second Edition
by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
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Chapter 3. How to Start Using CMMI
If you are new to CMMI, you may not know how to establish a process improvement program that will benefit your organization. This chapter is designed to help you learn how to get started using CMMI models, appraisal methods, and training to get you on your way to improving your organization’s processes.
Important Roles in Process Improvement
Before discussing some of the actions that must be taken to establish a CMMI-based process improvement program, it is important to explain the roles involved in such a program.
These roles are critical to the success of any changes your organization wishes to make to its processes. In some organizations, one person may perform more than one role.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.