March 2011
Intermediate to advanced
800 pages
18h 57m
English
book
CMMI® for Services: Guidelines for Superior Service, Second Edition
by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
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Acknowledgments
This book wouldn’t have been possible without the work of people from organizations dedicated to CMMI-based process improvement. The CMMI-SVC model, which was created by the CMMI Product Team, is contained in the book. Other helpful information was added by Eileen Forrester, Brandon Buteau, and Sandy Shrum.
The CMMI-SVC Model Development Team included members from different organizations and backgrounds. Ultimately, without the work of those involved in the CMMI project since it began in 1998, this book would not exist.
The CMMI-SVC Model Development Team developed what is now CMMI-SVC, V1.2, from the input of lots of users and reviewers. That team consisted of the following members: Drew Allison, Roger Bate, Rhonda Brown, Brandon ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.